Privacy Policy
This Privacy Policy explains how ForeverTimber collects, uses, stores and protects your personal data when you use our website, contact us, request a quotation, place an order or use our services.
Who We Are
ForeverTimber supplies and installs timber buildings, garden rooms, garden offices, cabins, summer houses, garages, workshops, gazebos and related products and services.
For the purposes of this Privacy Policy, “ForeverTimber”, “we”, “us” and “our” means:
- Legal entity
- insert full legal company name, trading as ForeverTimber.
- Company number
- insert company number
- Registered office
- insert registered office address
- Data protection contact
- info@forevertimber.co.uk
Note: Please confirm the correct legal entity, company number and registered office address before publishing this policy.
Scope of This Policy
This Privacy Policy applies when you:
- visit or use www.forevertimber.co.uk;
- contact us by phone, email, WhatsApp, social media, website form or in person;
- request a quote, brochure, site visit, design consultation or product information;
- place an order or make a payment;
- arrange delivery, installation, after-sales support, warranty support or maintenance;
- interact with our advertising, social media pages or marketing campaigns.
This policy should be read together with our Terms & Conditions and any Cookie Policy or cookie preference tool available on our website.
Personal Data We Collect
We may collect and use the following types of personal data, depending on how you interact with us.
| Category | Examples of personal data |
|---|---|
| Identity data | Name, title, company name, customer reference, order number. |
| Contact data | Email address, billing address, delivery address, site address, phone number, WhatsApp number. |
| Order and project data | Products viewed or ordered, product specifications, bespoke design choices, measurements, delivery instructions, access information, installation requirements, photos or plans you provide. |
| Payment data | Payment method, payment status, transaction reference, deposit and balance information. We do not intentionally store full card details on our own systems where payment is handled by a secure payment provider. |
| Communication data | Emails, website form messages, phone call notes, call recordings where used, WhatsApp messages, customer service records and complaint records. |
| Technical and usage data | IP address, browser type, device type, pages visited, approximate location, referral source, session data, cookie identifiers and similar website usage information. |
| Marketing data | Marketing preferences, consent records, campaign interactions, newsletter sign-ups and opt-out records. |
| Social media data | Information you provide when you message, comment on or interact with our social media pages. |
We do not intentionally collect special category personal data, such as health information, religious beliefs or biometric data. Please do not provide this type of information unless it is necessary for your enquiry or service request.
How We Collect Data
We collect personal data in the following ways:
- Directly from you, for example when you complete a form, request a quote, place an order, call us, email us or visit one of our show sites.
- Automatically through our website, for example through cookies, analytics tools, server logs and similar technologies.
- From service providers, for example payment processors, delivery partners, installation partners, marketing platforms or website analytics providers.
- From public or third-party sources, for example social media platforms, review platforms or publicly available business contact information where relevant.
How We Use Your Data
We use personal data for the following purposes:
- to respond to enquiries and provide customer support;
- to prepare quotations, designs, specifications and project proposals;
- to process orders, deposits, payments, refunds and invoices;
- to arrange delivery, installation, site visits, after-sales service and warranty support;
- to communicate about your order, delivery date, installation arrangements or service request;
- to manage complaints, disputes, returns, refunds and legal claims;
- to improve our website, products, services, customer experience and marketing;
- to send marketing communications where permitted by law;
- to keep our website secure and prevent fraud or misuse;
- to comply with legal, tax, accounting, consumer protection and regulatory obligations.
Our Lawful Bases for Using Personal Data
Under UK data protection law, we must have a lawful basis for using your personal data. The lawful basis depends on the purpose for which we use the data.
| Purpose | Likely lawful basis |
|---|---|
| Responding to enquiries and preparing quotes | Legitimate interests, and in some cases steps necessary before entering into a contract. |
| Processing orders, payments, delivery and installation | Performance of a contract. |
| Managing after-sales service, warranty requests, complaints and disputes | Performance of a contract, legitimate interests and legal obligations. |
| Keeping accounting, tax and business records | Legal obligation and legitimate interests. |
| Sending service messages about your order or enquiry | Performance of a contract or legitimate interests. |
| Sending email marketing to existing customers about similar products or services | Legitimate interests, where permitted by electronic marketing rules and where you can opt out. |
| Sending marketing where consent is required | Consent. |
| Using non-essential cookies, analytics cookies, advertising cookies, pixels or similar technologies | Consent, unless a cookie or technology is strictly necessary. |
| Website security, fraud prevention and business administration | Legitimate interests and, where applicable, legal obligation. |
Where we rely on legitimate interests, we consider and balance our business interests against your rights and freedoms.
Marketing Communications
We may use your contact details to send you marketing communications about our products, services, offers, case studies, brochures, show sites, events or related services.
We will only send marketing communications where we have a lawful basis to do so. This may be because you have given consent, or because you are an existing customer and the communication relates to similar products or services and you have not opted out.
You can opt out of marketing at any time by:
- clicking the unsubscribe link in a marketing email, where available;
- contacting us at info@forevertimber.co.uk;
- adjusting your cookie or marketing preferences where our website offers this option.
We may still send service-related messages, such as order confirmations, delivery updates or warranty communications, even if you opt out of marketing.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, local storage and similar technologies. These technologies help the website work, remember your preferences, understand website usage and support marketing or advertising activity.
Types of cookies we may use
- Strictly necessary cookies: required for the website to function, for example basket, checkout, security or preference functions.
- Analytics cookies: used to understand how visitors use the website and improve performance.
- Marketing cookies and pixels: used to measure advertising performance, build audiences or show relevant advertising.
- Preference cookies: used to remember choices such as region, form information or cookie settings.
Cookie consent: We should not set non-essential cookies or similar technologies unless you have given consent, except where the law allows an exemption for strictly necessary technologies.
You can manage cookies through the cookie banner or preference centre on our website, where available. You can also control cookies through your browser settings. Blocking some cookies may affect how the website works, including basket, checkout or saved preference features.
For more detailed information, please see our Cookie Policy: insert Cookie Policy link if separate.
Who We Share Data With
We may share personal data with trusted third parties where necessary for the purposes described in this policy. These may include:
- payment processors and banking providers;
- delivery, courier, haulage and logistics partners;
- installation, base preparation, landscaping, maintenance or after-sales partners;
- product suppliers and manufacturers, including suppliers of insulation, roof lights, roof covering, windows, doors or other materials;
- website hosting, IT, security and support providers;
- email, CRM, customer service, review and marketing platforms;
- analytics and advertising partners, where permitted and subject to your cookie choices;
- professional advisers, including accountants, insurers, legal advisers and debt recovery services;
- HMRC, regulators, courts, law enforcement or other authorities where required by law.
We require service providers to use personal data only for agreed purposes and to keep it appropriately secure.
International Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will take steps designed to ensure that your personal data receives an appropriate level of protection, such as relying on adequacy regulations or appropriate contractual safeguards.
Review this section against actual suppliers, including website hosting, analytics, advertising, CRM and email marketing tools.
How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, warranty, consumer protection and reporting requirements.
| Type of data | Typical retention approach |
|---|---|
| Enquiry and quote records | Kept for a reasonable period to respond to enquiries, follow up quotes and manage potential customer relationships. |
| Order, invoice, payment and tax records | Kept for the period required for accounting, tax and legal record-keeping purposes. |
| Delivery, installation, warranty and after-sales records | Kept for the duration necessary to manage the contract, warranty, support, complaints and potential legal claims. |
| Marketing consent and opt-out records | Kept while marketing preferences remain relevant and to evidence consent or opt-out choices. |
| Website analytics and cookie data | Kept according to the settings of the relevant cookie or analytics tool. |
Where we no longer need personal data, we will delete it, anonymise it or securely archive it.
How We Protect Your Data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, staff awareness, password protection, encrypted payment handling, supplier due diligence and secure storage.
No website, email service or online transmission is completely secure. If you believe your interaction with us is no longer secure, please contact us as soon as possible.
Your Rights
Subject to certain conditions and exemptions, you have rights under UK data protection law. These may include the right to:
- be informed about how your personal data is used;
- access a copy of your personal data;
- ask us to correct inaccurate or incomplete personal data;
- ask us to delete your personal data;
- ask us to restrict how we use your personal data;
- object to certain uses of your personal data;
- request data portability in certain circumstances;
- withdraw consent at any time, where we rely on consent.
Your right to object: You have the right to object to certain processing based on legitimate interests and to direct marketing at any time.
To exercise your rights, please contact us at info@forevertimber.co.uk. We may need to verify your identity before responding. We will usually respond within one month, unless the request is complex or the law allows a longer period.
Complaints
If you are unhappy with how we use your personal data, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
Children’s Data
Our website and services are not intended for children. We do not knowingly collect personal data from children for marketing purposes. If you believe a child has provided personal data to us, please contact us.
Automated Decision-Making
We do not currently make decisions about you based solely on automated processing that produce legal or similarly significant effects. If this changes, we will update this Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites, plugins, social media pages or services. We are not responsible for the privacy practices of third parties. Please read their privacy notices before providing personal data to them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, suppliers, cookies, legal obligations or data protection practices. The latest version will be published on this page.
Last updated: insert date
Contact Us
If you have any questions about this Privacy Policy or how we use your personal data, please contact us.
